Refund Policy

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1. Scope & Applicability

This Refund Policy governs how refunds are handled for subscription fees charged by My Plannery, Inc. (“Plannery,” “we,” “us,” “our”) to its merchant users (“Merchants”) and for payments processed through the Plannery platform between Merchants and their end-customers (“Clients”).

It forms part of the Terms of Service and applies to all U.S. users of Plannery’s Services.

2. Subscription Fees

• Subscription fees for Plannery’s Services are billed automatically at the start of each billing period.
• No refunds are provided once a paid billing cycle has begun, except in cases of confirmed billing error.
• Merchants on annual plans may downgrade at renewal, but fees for the current term remain non-refundable.
• Free-trial users may cancel before the trial ends to avoid charges; after the trial, standard billing and non-refundability apply.

3. Optional Features, Usage-Based Fees & Processing Fees

• Fees for optional features (e.g., instant payouts, account updater, or similar enhancements) are non-refundable, even if the feature is later disabled.
• All payment-processing and transaction fees, including network or dispute fees, are non-refundable once the transaction is processed or payout initiated.
• These fees cover the cost of third-party network and processor services and remain due regardless of any subsequent refund to a Client.

4. Merchant Responsibility for Client Refunds

• Merchants are solely responsible for refunds owed to their Clients for services or events they provide.
• When a Merchant initiates a refund through the Plannery application, Plannery will process that refund automatically and:
  
  • deduct the refunded amount (including applicable processing costs) from the Merchant’s next payout, or
  • if necessary, debit the Merchant’s linked bank account to cover the refund.
• Merchants may alternatively issue a refund to their Client outside of Plannery (e.g., cash or check). If they do so, they must record the refund manually within Plannery to maintain accurate reporting.
• Under no circumstances may Merchants transfer or assign refund obligations to Plannery; Plannery’s role is limited to facilitating refund processing through its payment infrastructure.
  
  

5. Billing Errors & Exceptions

• If a Merchant believes they were billed incorrectly (for example, duplicate charge or wrong plan rate), they must notify Plannery at hello@plannery.com within 30 days of the charge.
• If Plannery confirms a billing error, a credit or refund will be issued typically to the original payment method within 30 business days.
• Plannery reserves sole discretion to determine refund eligibility for billing errors.
  
  

6. Refund Method & Timing

• Refunds processed through Plannery are returned to the Client’s original payment method unless that payment method cannot accept refunds (e.g., closed account).
• Refund processing times vary by bank and network, typically 5–10 business days.
• For manual refunds (cash/check) handled outside the platform, Merchants are responsible for delivery and record-keeping.

7. Compliance & Updates

• This policy is governed by Delaware law and U.S. payment-network rules (Visa, Mastercard, Amex, Discover, NACHA).
• Plannery may update this policy to reflect regulatory or network changes. Revised versions will be posted on www.myplannery.com and become effective upon posting.

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